💎 Orders & Products
Q: Are your pieces handmade?
A: Yes, every piece is handmade to order with care and attention to detail.
Q: Will my jewellery look exactly like the photos?
A: Each item is handmade, so there may be slight variations — making every piece unique.
📏 Sizes
Q: How do I choose the right size?
A: You can select your size from the dropdown on each product. If you’re unsure, feel free to contact us for help.
Q: Do you offer custom sizes?
A: Yes! Please get in touch and we’ll do our best to accommodate.
🚚 Delivery & Collection
Q: How long does delivery take?
A: As items are handmade, please allow around 5 days for creation plus delivery time.
Q: Do you offer local collection?
A: Yes, free local collection is available from Hidden HotSpot tanning Salon which is located inside the Newmarket Hall Shopping Centre in Louth
💖 Returns & Exchanges
Q: Can I return my order?
A: Due to the handmade nature of our jewellery, returns may be limited. Please contact us if there’s an issue with your order.
Q: What if my item arrives damaged?
A: Please contact us as soon as possible with photos and we’ll resolve it for you.
✨ Care Instructions
Q: How do I care for my jewellery?
A: Each piece of Hidden Links jewellery is thoughtfully handmade, and like all delicate pieces, natural tarnishing can occur over time. This isn’t a fault, but a normal reaction to things like your skin’s pH, perfumes, and everyday wear.
To help keep your jewellery looking beautiful:
- Avoid wearing your jewellery while swimming.
- Keep it away from perfumes, hairspray, lotions, and harsh chemicals where possible.
- Gently roll your jewellery on and off to help maintain its shape.
- Store your pieces out of direct sunlight when not being worn.
With a little care, your Hidden Links jewellery will stay just as special as the day you received it ✨